Returns & Exchanges

Sale Items Are Final Sale

All sale items are FINAL SALE. No exceptions.

Online Purchases

Items must not be final sale (see below) and be returned unworn and in original condition with tags attached. Hero Shop must receive the returned item within 7 days of delivery in order to issue a refund and within 14 days for a store credit. Items received after 14 days will not be accepted and will be shipped back to you.

Please mail your return to Hero Shop, 2205 Larkspur Landing Circle, Larkspur, CA 94939.

FINAL SALE: jewelry, handbags, belts, scarves, wallets, sunglasses, gift cards, candles, skincare, fragrance, hats, and ALL sale merchandise.

In-Store Purchases

Items must not be final sale (see below) and be returned unworn and in original condition with tags attached. Returns made within 3 days of purchase will be refunded. Returns within 7 days will receive store credit. No returns accepted after 7 days, no exceptions.

FINAL SALE: jewelry, handbags, belts, scarves, wallets, gift cards, candles, skincare, fragrance, hats, and ALL sale merchandise.

Shipping

Ground Shipping

Ground shipping is $25.00 or free on orders over $250.

FedEx Ground takes approx 7-10 business days to arrive and all packages are shipped with a signature required. You'll receive an email with tracking information as soon as your purchase is shipped.

We do not ship outside the US.

Express Shipping

We offer express shipping for $40. Orders are shipped Mon-Fri before 4pm PST via 2-Day Express with signature required. If you need overnight shipping, please email info@heroshopsf.com

In-Store Pickup

You're welcome to pick up your order during our regular business hours. You will receive an email to alert you when your order is ready.

Special Services

Closet Edit

Our expert stylists will come to your home to help you weed out what's no longer working, identify missing items in your wardrobe, or help you pack for a trip. Prices start at $200/session. Email info@heroshopsf.com to book your appointment.

Gift Wrap

It's complimentary. Please check the "gift wrap" box at checkout.